Manufacturing Support Analyst II

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

The Manufacturing Support Analyst II analyzes data from a variety of sources to identify, prioritize, and implement improvement opportunities that drive quality, productivity, and business performance. The Manufacturing Support Analyst II leads cross-functional improvement initiatives through the application of Lean, Six Sigma, problem-solving, experimental design, experimental mathematics, project management, and change management methodologies. The Manufacturing Analyst II serves as a resource, coach, and mentor, and trainer to Project Leaders, Stakeholders, and Process Owners and supports organizational capability development through the delivery of continuous improvement training workshops and targeted instruction.

• Researches, analyzes and consults on moderate to complex business performance data.
• Leverages skills from Quality, Lean, Six Sigma, problem solving, auditing, quality engineering, and data analytics to develop tailored solutions to match business unit needs.
• Identifies, documents, and delivers findings that can support process improvements, performance and/or customer experience improvements.
• Communicates recommendations, along with supporting research/analysis, about process improvements that reduce workloads and/or improve quality.
• Assists with or designs future state operating models that address opportunities uncovered during current state analysis.
• Acts as a resource to all levels of the organization on identified improvements that affect Corporate, Divisional, or Departmental initiatives ensuring that focus and solutions meet business needs.
• Serves as Project Lead, Coach and Mentor to support cross-functional project teams.
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• Leads moderate to complex cross-functional improvement projects from opportunity identification through implementation, validation, and sustainment.
• Provides prompt updates to Stakeholders regarding relevant information from other areas across the organization.
• Responds to inquiries and needs from other business units and divisions.
• Maintains accessible knowledge on current and emerging best practices and trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate contemporary trends and developments in current and future solutions.
• Champions and enhances organizational initiatives by positively influencing and supporting change management initiatives within assigned areasof responsibility.
• Develops and delivers training programs focused on Lean Six Sigma, structured problem solving, process improvement, data analysis, training improvement, and Quality/CI methodologies.
• Create training materials, job aids, and workshop content that supports capability development and knowledge transfer.
• Facilitates improvement workshops and learning sessions to build organizational problem-solving capability.
• Supports the Internal Audit process and other quality systems initiatives.
• Perform other duties as required by quality management.

Work Schedule

• • Core working hours Monday – Friday 7:30 a.m. to 4:30 p.m.; however, must be available to work at varied times as required to accomplish the goals and deliverables of their exempt position.
  • Occasional travel (up to 15%); including various locations within East Penn’s complex to conduct/attend meetings.

Experience & Qualifications

• 5+ years of related experience in a manufacturing environment; or 3 to 5 years of East Penn work experience that includes extensive knowledge of EPM procedures and practices.
• 1-2 years of experience in Continuous Improvement methodologies

Preferred:

• 3+ years of applied and proven experience in advanced Continuous Improvement methodologies

Education/Certification

• Bachelor’s degree or higher in business, engineering, scientific, statistics, or mathematics discipline, preferred; equivalent work experience may be considered.

• Working knowledge of advanced Lean and Six Sigma methodologies

• Black Belt certification with desire to achieve Master Black Belt certification.
• Demonstrated experience leading cross-functional improvement or optimization projects.

Preferred:

• Project Management Professional certification
• Master Black Belt certification
• Lean Master Certification
• Experience developing and delivering technical or continuous improvement training.

Skills & Competencies

Required:

• Basic and advanced understanding and knowledge of OEE, FMEA, SPC, Capability Analysis, MSA, Lean tools, Six Sigma tools and other problem-solving methodologies and best practices
• Ability to communicate complex concepts and analytical findings in a practical and understandable manner.
• Ability to develop and deliver training to diverse audiences including frontline employees, supervisors, engineers, and functional leaders.
• Advanced knowledge of project management best practices

• Advanced written and verbal communication skills
• Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution.
• Exceptional interpersonal skills; a team player with proven ability to work across functional areas and at all levels of the organization.
• Excellent attention to detail and accuracy
• Self-motivated and self-directed; can effectively cope with ambiguity.

• Proven ability to influence, motivate, and lead project team members to deliver projects successfully.
• Is unafraid to respectfully challenge the status quo by providing new ideas and solutions.
• Ability to multi-task and work with deadlines
• Proficient knowledge of Microsoft Outlook, Office, Excel, Minitab
• Strong ability to resolve conflicts, manage difficult situations, and show empathy.

Preferred: 

• Advanced knowledge of battery manufacturing processes
• Advanced expertise in Excel (advanced formulas and pivot tables)
• Proficient knowledge of Power BI or other visualization software.
• Strong visual design skill.
• Advanced level applied expertise of descriptive and inferential statistics
• Advanced knowledge of statistical software packages
• Advanced knowledge of process flow diagrams/value stream mapping
• Advanced knowledge and ability to apply Lean, Six Sigma, and/or other problem-solving methodologies.

East Penn offers excellent benefits:

• Competitive compensation
• Group insurance that includes medical, dental, vision, and prescription coverage
• 401K savings plan
• Annual bonus
• 9 paid holidays and 10 paid vacation days
• Employee assistance programs
• Fitness Discounts
• Promotional opportunities
• Safety Glasses, Safety Shoes, and Uniform provided or reimbursed by the company.