IT SERVICES MANAGER ENTERPRISE APPLICATIONS

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 22 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

EOE/VEVRAA

East Penn is currently seeking a Manager, IT Enterprise Applications to work in Lyon Station, PA.  The role of the Manager, Enterprise Applications is to provide vision and leadership for developing and implementing information technology initiatives and to serve as a valued member of EPM Information Technology’s management team. This key role oversees the planning, evaluation and implementation of enterprise applications in support of EPM business operations in a manner that fosters innovation that creates competitive advantage, enhances the customer experience, improves service quality, supports business growth, improves cost effectiveness, and leads to greater organization productivity, efficiency and agility.

• Directs cross-functional teams of associates and 3rd party vendor partners through complex project initiatives
• Conceptualizes, evaluates, and implements strategies, plans, and priorities for comprehensive applications to support the business needs
• Leads Enterprise Applications IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization
• Effectively leads a team of software engineers and developers in the full cycle management of enterprise applications including but not limited to ERP, HR/Personnel and Finance applications, Order Management and many 3rd party SaaS and custom integrated solutions
• Develops and executes technology roadmaps focused on both strategic and operational needs of business areas including but not limited to: ERP, HR/Personnel, Finance, Operations, Facilities and multiple lines of business to enable the desired application and overall solution capabilities
• Accomplishes department objectives by managing staff and communicating job expectations
• Maintains staff by recruiting, selecting, orienting, and training employees
• Establishes departmental goals, objectives, and operating procedures; directs continuous improvement of the applications ecosystems, staff, equipment, and procedures to maintain pace with technological progress, economic change, and business needs
• Acts with integrity as an advocate for the organization’s IT vision via regular written and in-person communications with the organization’s executives, department heads, team and end users
• Coordinates and facilitates consultation with stakeholders to define solution requirements for new technology implementations and integrated solutions
• Reports progress on projects and initiatives, resource utilization, and production performance
• Promotes and oversees strategic relationships between internal IT resources, internal customers, and external entities, including vendors and partner organizations
• Proposes, leads and implements scalable, sustainable and cost-effective solutions meeting internal customers’ objectives
• Supports and promotes Change Management procedures and ITIL guidelines
• Ensures compliance to corporate security, audit and risks management policies
• Off-hour support and some travel as needed
• Other duties outlined by Information Technology Senior Management

• 5-7 years of work experience in supervisory, management or senior professional level role with emphasis on application development, implementation, and updates
• Prior experience in design and implementation of ERP and HRIS/Payroll systems; ideally custom and shrink wrap systems
• Project Manager experience is a plus
• ITIL experience is a plus
• Agile work experiences a plus

• Bachelor's Degree, preferably in Information System/Technology Management or related field; equivalent level of education, training, and experience may be considered

• Ability to inspire, energize, develop, and build rapport at all levels within an organization
• Ability to manage risk/cost and changing direction of projects
• Work effectively in a fast-paced and, at times, stressful environment with high-pressure situations that require clear and sound decisions/actions
• A high standard in work quality and ability to follow through is a must
• Excellent written and verbal communication skills
• Exceptional interpersonal skills; a team player with proven ability to work across functional areas and all levels of the organization
• Strong critical thinking and problem solving skills with the ability to assess issues and escalate appropriately for resolution
• Strong supervisory and leadership skills; builds positive working relationships with staff; can effectively lead, coach/mentor junior staff members
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
• Ability to multitask, prioritize, and delegate (when appropriate) in order to manage time efficiently and to meet deadlines

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities