ITS MOBILITY SUPPORT SPECIALIST

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 21 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

East Penn is currently seeking a Mobility Support Specialist who will be responsible for processing incoming mobile requests and provide problem solving, technical support and customer service support for various mobile devices and products, including iPhone, iPad, Droid, MiFi and hotspot devices and products.  As well as maintain inventory, billing and records for all iOS devices.  Ensuring that employees have the tools and resources necessary for effective mobile work and that all mobile devices are secure and functioning optimally.

• Provide support for mobile devices, applications, and connectivity issues, ensuring timely troubleshooting and resolution.
• Manage the deployment, configuration, and maintenance of mobile devices, adhering to company policies and security protocols.
• Educate employees on mobile technologies, best practices, and security measures to boost productivity and safeguard sensitive information.
• Monitor mobile device performance and usage, generating reports to identify trends and areas for improvement.
• Coordinate with mobile service providers and device manufacturers to resolve issues and optimize service delivery.
• Maintain accurate records of device inventories, support tickets, and technical documentation.
• Assist in the development and implementation of mobile device policies and procedures to ensure security and compliance.
• Maintain inventory, billing, and records for all iOS devices.
• Process incoming mobile requests and handle mobile activations.
• Setup and configure new and loaner devices.
• Work with mobile device vendors on various account maintenance tasks such as billing issues, technical issues, and plan optimization.
• Maintain security and compliance regarding company information on company-owned mobile devices.
• Perform other duties as outlined by the Information and Technology Management.

• Bachelor’s degree in IT, Computer Science, or related field, or 3-5 years of equivalent experience.
• Strong knowledge of iOS and Droid operating systems.
• Proficient in mobile device management (MDM) solutions.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Thorough understanding of mobile device setup, configuration, and troubleshooting.
• Familiarity with networking and carrier networks (e.g., Verizon).
• Background in user support and customer service.
• Exceptional analytical and problem-solving abilities.
• Strong written, verbal, and client-facing communication skills.
• Effective time management and ability to identify improvement opportunities.
• Self-motivated with a strong work ethic.

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities