DC TOPTON SUPERVISOR PRIVATE FLEET DISPATCH

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 21 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.  

East Penn is currently seeking a Private Fleet Dispatch Supervisor.  The Private Fleet Dispatch Supervisor is responsible for supervising the dispatch team to ensure the efficient and most cost-effective use of our transportation modes while not sacrificing the high level of service East Penn Mfg. is known for. This role will oversee the coordination of assigning work to the private fleet to provide an exceptional final mile solution within the Fleet Planning department.

Supervises dispatch personnel; mentors and coaches team members, providing guidance regarding expectations, performance, EPM policies and procedures

Oversees communications between dispatchers and private fleet drivers

Keeps department up to date on any Driver Hours of Service updates

Translates field data feedback from drivers into master data tables and operational process updates

Conducts local tuning of planned routes, as necessary, to address unplanned events or circumstances, while maintaining highest levels of service and efficiencies

Provides order status updates and delivery confirmations for all company divisions through real-time trip monitoring within Descartes Transportation Management System (TMS)

Works strategically with Sales, Planning and Operations on customer delivery requirements to help ensure a proper balance between customer satisfaction and on time delivery

Researches and troubleshoots operational issues with cross functional teams to create and implement actionable improvement plans to reduce shipment delays

Ensures any contractual obligations associated with on time delivery are being met and reviews any exceptions or penalties, providing cost analysis and corrective action recommendations

Actively participates in planned versus actual gap analysis, root cause investigation and implementation of corrective actions related to final mile processes

Works with all Regional Distribution Center dispatch teams to develop center of excellence

Focused on delivering optimal business results by managing equipment availability, monitoring driver utilization and coordinating on the fly inbound freight management decisions

Leverages internal KPIs to lead continuous improvement efforts within department while supporting an evolving business; presents KPIs as needed to various departments

Works with strategic internal partners (sales, distribution, manufacturing) to improve service and/or reduce costs

Oversees the maintenance of master data tables within FPA and TMS software

Supervises the processing of orders into and out of the TMS

Ensure orders are processed properly into the TMS and outbound shipments are planned, communicated to shipping, and executed by transportation teams

Communicates results/feedback throughout the organization as needed

Performs other duties as requested

Experience & Qualifications
3-5 years of related experience in Supply Chain Operations

Excellent Verbal and written communication skills

Analytical skills and ability to lead through performance-based management

Excellent organizational skills

Preferred:
East Penn work experience that includes extensive knowledge of EP procedures and practices

3-5 years of experience Supervising or Managing employees

Working knowledge of TMS products, specifically Descartes Systems Group

Education/Certification
Associate or bachelor’s degree in related field, preferred; equivalent work experience will be considered

Skills & Competencies

Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution

Results oriented with focused sense of urgency

Advanced written and verbal communication skills including presentation abilities

Proficient in multi-tasking, prioritizing and managing time effectively

Excellent attention to detail and accuracy

Open to coaching with the ability to apply feedback

Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization

Working knowledge of Microsoft suite (Excel, Microsoft Word and PowerPoint)

Ability to effectively supervise processes

Builds positive working relationships with staff; can effectively lead, coach/mentor and build talented, engaged, and high performing teams

East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
• Employee assistance program
• Fitness Discounts
• Promotional opportunities